Shop Policies
what you need to know
Doni was founded with one goal: to create fair, rewarding, and enjoyable experiences for our customers. We carry out our activities with those same values to guarantee the loyalty of our clients. Our policies are below. Review them and contact us if you want to know more.
Shipping Policy
what you need to know
The products are shipped safely and can be delivered to the address provided for your convenience or, if you prefer, they can be picked up at authorized parcel centers. Domestic orders will be delivered in 3-5 business days while international orders may take 5-10 business days.
Important: The courier service requires someone to receive the merchandise and sign for receipt, 3 (three) delivery attempts will be made at different times and days, all deliveries will be daytime. If after the three attempts, your order is not delivered, we will proceed to return the order to our logistics center where we will contact you to schedule the shipment.
Delivery times may vary to increase, due to force majeure or fortuitous events, that is, accidents, rainy days, flooding, traffic chaos, suspicions of fraud, strike, or any other event that prevents the service of run under normal conditions, or even in cases of temporary lack of the product in the state.
Returns
How does it work
Being an intimate hygiene product, changes and returns are limited to the following cases:
The User can make the change of any product derived from a manufacturing defect within a period of up to 30 days after the date of receipt of the product. The product must be returned in its original packaging, in the same way it was sent and must not contain signs of use. The User can make the return of the product derived from a disagreement with it within a period of up to 30 days after the date of receipt of the product. The product must be returned in its original packaging, in the same way it was sent; At the time of receiving the product, the user will be refunded the amount.
Legal warning
Doni ecological feminine towels better known as Doni ecological feminine towels, with address at Calle Parral 123 Mexico City, 06140 Mexico and internet portal https://315345542.wixsite.com/doni, is responsible for the use and protection of your data personal information, and in this regard we inform you of the following:
For what purposes will we use your personal data?
We will use the personal data that we collect from you for the following purposes that are necessary for the service you request:
Response to messages from the contact form, Provision of any requested service, Shipping of products purchased in this online store
What personal data will we use for these purposes?
To carry out the purposes described in this privacy notice, we will use the following personal data:
Identification and contact data, Hobby data
How can you access, rectify or cancel your personal data, or oppose its use or exercise the revocation of consent?
You have the right to know what personal data we have about you, what we use them for and the conditions of use that we give them (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used properly (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
To exercise any of the ARCO rights, you must send a request via email to doni.toallas@hotmail.com and it must contain:
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Full name of the owner.
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Home.
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Telephone.
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Email used on this website.
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Copy of an attached official identification.
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Subject "ARCO Rights"
Description of the purpose of the letter, which may include, but is not limited to, the following: Revocation of consent to process your personal data; and/or Notification of the misuse of the processing of your personal data; and/or Exercise your ARCO Rights, with a clear and precise description of the data to Access, Rectify, Cancel or Oppose. In case of Rectification of personal data, you must indicate the exact modification and attach the supporting documentation; It is important in case of revocation of consent, that you take into account that not in all cases we will be able to attend to your request or terminate the use immediately, since it is possible that due to some legal obligation we need to continue processing your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service you requested, or the conclusion of your relationship with us.
In how many days will we respond to your request?
10 days
d) By what means will we communicate the response to your request?
doni.toallas@hotmail.com
The use of tracking technologies on our website
We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as an internet user, as well as provide you with a better service and experience when browsing our page. The personal data we obtain from these tracking technologies are the following:
Session identifiers, usernames and passwords, Preferred language of the user, Region in which the user is located, Date and time of the start and end of a user's session, Searches performed by a user
These cookies, web beacons and other technologies can be disabled. To find out how to do it, consult the help menu of your browser. Please note that if you disable cookies, you may not be able to access certain personalized features on our websites.
How can you find out about changes to this privacy notice?
This privacy notice may undergo modifications, changes or updates derived from new legal requirements; our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes. We promise to keep this privacy notice updated on any changes it may undergo and you can always check the updates that exist on the website https://315345542.wixsite.com/doni.
Last update of this Notice of Privacy: 11/14/2022
Privacy in Doni
Trust us with your information
If you share information with Doni, it will be understood that you have reviewed, read and accepted the terms of this Privacy Notice.
The Personal Data that is provided to Doni by you, due to the services provided, or to be provided, by this company, its holdings, subsidiaries and/or affiliates, will be used for, among other purposes: identification, operation, sending advertising to through email and other electronic means, administration and marketing, being able to transfer to third parties with whom, due to the provision of services, their knowledge is necessary. In the event that Doni transfers your personal data to a third party that needs to know them, Doni will require them to comply with this Privacy Notice.
The information collected (hereinafter, the "Personal Data") may be collected at the time the Owner consents to this Notice or, failing that, at the time the Owner makes use, by any means, of the Service._cc781905 -5cde-3194-bb3b-136bad5cf58d_
The Owner is informed that the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter, the "Law") establishes that the Owner's consent to the processing of Personal Data se
It is understood as tacit when, having made the Privacy Notice available to you, you do not express any opposition.
Based on article 8 of the Law, in the event that financial or patrimonial data is collected, the express acceptance of the Holder will be necessary, in terms of the second paragraph of article 8 of the Law, by means of a letter that he will sign. or by filling in an acceptance box or by electronic means.